Privacy Statement

This Internet Privacy Statement applies to your use of the National Vehicle Buying Services Pty Ltd (ACN 611 416 472) Trading as Australian Motor Vehicle Services, services and the use of its web site, From this point forward all reference using Australian Motor Vehicle Services, abbreviated as AMVS, is taken to include both National Vehicle Buying Services Pty Ltd, and Australian Motor Vehicle Services.

National Vehicle Buying Services Pty Ltd trading as Australian Motor Vehicle Services is committed to user privacy in respect of our products and services, and guards your data carefully. The online environment provides an unprecedented access to information, but the convergence of communication and information technologies also brings a range of information privacy issues to the centre of public concern.
At AMVS we take care to respect your right to privacy and to fully comply with our obligations under the Privacy Act 1988 (Cth). AMVS can only obtain personal information from you via this site ( if you choose to supply it to us by entering your information in the appropriate locations herein.

Your Consent

By using our website, you consent to the collection and use of your personal information by AMVS as described below. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. You are under no obligation to provide us with your personal information. If you choose to do so, it will be accepted as your consent for us to collect and use it as described below. If you do supply your personal information, or if you allow us to obtain it from you by the methods described below, we will treat your information as confidential in accordance with AMVS’s Public Privacy Policy. A copy of this policy can be obtained by e-mailing at:

Personal information collected

The types of personal information that we collect from you will depend on how you use the web site. For example, when requesting additional information not readily available on the web site, we will collect details such as your name, e-mail address, phone number, postal code, age, gender, and some details of your personal interests, your preferences for receiving commercial e-mail and receiving market research surveys via e-mail. Some of this information is essential for us to be able to register vehicles in the buyer’s name, company name, or trust name, and for accurately identify who is using our service.

If you do not provide this information to us we may not be able to provide the services you have requested, or the additional information you may have requested.

For statistical purposes, we collect de-identified information on web site activity (such as the number of users who visit the web site from another site, the address of that site) through the use of “cookies”.


“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies only contain de-identified information, but they do enable us to provide features such as storing items of interest to users of our web site between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Cookies help us provide a better user experience by measuring which Web site areas are of greatest interest to visitors to our web site. If you choose to disable cookies in your browser, you can still access most of our Web site. Some areas of our Web site will not allow you to complete certain activities if cookies are disabled.

From time to time, AMVS may provide aggregated statistical information about sales, browsing patterns and navigation techniques to reputable third parties. This is de-identified information, and assists AMVS to improve products and services offered.

Use and disclosure of personal information

Your personal information may be used by us in order to:

  • provide and market to you our products and services (this may also occur via our authorised partners);
  • communicate with you generally in relation to our products, services, and our promotional and general activities (this may also occur via our authorised partners);
  • help us manage our services; and
  • conduct customer and market research to improve the quality of our products and services.

We may contact and communicate with you either via the telephone, post, facsimile, email or SMS. Generally, AMVS will not direct market to anyone unless they have been given an opportunity to opt out of receiving future direct marketing communications.

However, if we contact a person for the purposes of direct marketing, without having obtained your consent first, because it is impracticable for us to do so, we will at that time provide you with the opportunity to decline any further marketing communications at no cost to you.

You acknowledge and agree that we may disclose your personal information to organisations outside of AMVS. These organisations may include:

  • our appointed authorised Partners (who may also contact you for reasons including those set out above);
  • outsourced service providers who manage services we provide to you including:
    • Manufactures who provide products that we have sold to you;
    • Manufactures of the products that we market to you;
    • customer research;
    • financial services, insurance, and aftermarket product partners;
    • mailing systems and direct marketing; and
    • market research.
  • government, regularity and law enforcement authorities and organisations, as required or authorised by law;
  • our related bodies corporate.

Those contracted parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. Some of our information technology service providers may be located overseas and, as a result, personal information collected and held by AMVS may be transferred overseas.

Sometimes, the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency such as a vehicle licensing authority or the Australian Taxation Office.

We may also disclose personal information where the individual consents to us doing so. That consent may be written, verbal or implied from your conduct.

Security of your personal information

In accordance with its Public Privacy Policy, AMVS has implemented strict procedures and systems designed to protect the security of your personal information. AMVS honors your choice for its intended use. Our aim is to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction.

We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up to date.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Whilst we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services sites. You conduct these activities at your own risk. Once we receive your transmission, we make our best effort to ensure its security.

Links to other sites

AMVS provides access to other sites by way of hyperlinks from this web site. These other sites are not subject to AMVS privacy standards and procedures. You should make your own enquiries as to the privacy standards for each linked site.

Marketing and promotional material via various mediums.

We acknowledge and respect a user’s choice to opt-out of AMVS marketing and promotional communication activities. Should you decide you do not wish to receive marketing or promotional materials, via e-mail or telephone, please e-mail us, being sure to include your full name, phone number and postal code.

Accessing and updating personal information

We need your help in making sure your personal information is correct on our systems. Please e-mail us of any changes to your name, address, title, phone number, e-mail address or postal code. You have rights to access your personal information held by us subject to the provisions of the Privacy Act 1988 (Cth). If you would like more information about this, please contact our Privacy Officer by e-mail, or posted mail to the address appearing at the end of this Privacy Statement.

Children’s Privacy

We do not market to children or knowingly collect personal information about children without parental consent.

Children should always ask a parent before sending any transmission over the Internet. Whilst AMVS will make every reasonable effort to ensure that children’s privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children’s Internet usage.

Policy Updates

All updates to this policy will be posted here. Last update: August 2016.

We will not separately notify you of changes to the policy.

Additional Information and questions

Should you have any additional privacy comments or questions related to this privacy policy please contact us by e-mail, or postal mail.


Postal Mail to:
The Privacy Officer
Australian Motor Vehicle Services
P.O. Box 950
Williamstown, VIC. 3016

Latest Update 01 March 2017